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Customer Support at HostysYour Partner in Hosting Success

Customer Support

Welcome to Hostys’ Customer Support Center, where your hosting satisfaction is our top priority. We understand that excellent customer support is essential for a smooth hosting experience. Whether you’re a seasoned webmaster or just starting your online journey, our dedicated support team is here to assist you every step of the way. 

Why Choose Hostys for Customer Support?

24/7 Availability

At Hostys, our support team is available around the clock, 24 hours a day, 7 days a week. No matter when you encounter an issue or have a question, we're here to provide timely assistance.


Our support staff consists of experienced hosting professionals who understand the ins and outs of hosting services. They can help with technical issues, configurations, troubleshooting, and more.

Prompt Response

We value your time. When you reach out to our support team, you can expect a quick and efficient response. We strive to resolve your concerns as swiftly as possible.

Multichannel Support

We offer multiple ways to get in touch with our support team, including live chat, email, and phone support. Choose the channel that's most convenient for you.

Personalized Assistance

Whether you're a beginner or an expert, we provide personalized support tailored to your level of expertise and specific hosting needs.

How to Reach Hostys Customer Support

Live Chat

Visit our website and initiate a live chat session with one of our support representatives. You'll get immediate assistance for your inquiries or issues.

Email Support

Send us an email at, and our team will respond promptly with solutions and guidance.

Phone Support

You can reach us by phone at 1300 362 935. Our support agents are ready to assist you and address any concerns.

Ticket System

Submit a support ticket through your hosting control panel. Our ticket system allows you to track the progress of your request.

Customer Support

Knowledge Base

Explore our comprehensive Knowledge Base for in-depth tutorials, guides, and articles covering various hosting topics. It’s a valuable resource for self-help and troubleshooting.

Getting Started Guides

New to hosting? Our Getting Started Guides provide step-by-step instructions for setting up and managing your hosting services.

Customer Support

Community Forum

Connect with other Hostys customers, share experiences, and seek advice on our Community Forum. It’s a great platform to interact with like-minded individuals and learn from each other.

At Hostys, we’re committed to ensuring your hosting experience is smooth and hassle-free. Our Customer Support Center is your go-to destination for all your hosting-related needs. We’re here to empower your online journey, so don’t hesitate to reach out whenever you need assistance.

Customer Support FAQs

Contacting Hostys’ customer support is easy and convenient. You can reach us through multiple channels:

  • Live Chat: Visit our website and start a live chat session with one of our support representatives for immediate assistance.
  • Email Support: Send an email to, and our team will respond promptly to address your inquiries or issues.
  • Phone Support: Call our dedicated support hotline at 1300 362 935 to speak directly with our support agents.
  • Ticket System: Submit a support ticket through your hosting control panel. This allows you to track the progress of your request and receive updates as we work to resolve your issue.
  • Knowledge Base: Explore our extensive Knowledge Base for self-help resources, guides, and tutorials on various hosting topics.

Hostys’ customer support operates 24/7, 365 days a year. We understand that hosting issues can arise at any time, and we’re committed to providing round-the-clock assistance to address your concerns promptly. Whether it’s a weekend, holiday, or late at night, you can rely on us to be available whenever you need support.

Absolutely! Our customer support team consists of experienced hosting professionals who possess in-depth knowledge of hosting services. They are well-equipped to assist you with technical issues, configurations, troubleshooting, and any other hosting-related inquiries. You can trust that you’ll receive expert guidance and solutions when you reach out to our support team.

Hostys is committed to providing a prompt response to all customer support inquiries. Our goal is to address your concerns as swiftly as possible. While response times may vary based on the complexity of the issue and the support channel you choose, we strive to provide timely assistance. Our live chat and phone support options offer immediate responses, while email inquiries are typically answered within a few hours during regular business hours.

Yes, you can! At Hostys, we understand that each customer has unique hosting needs and varying levels of expertise. Our customer support is tailored to provide personalized assistance based on your specific requirements. Whether you’re a beginner looking for guidance or an experienced user seeking advanced solutions, our support team is here to meet your individual needs and ensure a positive hosting experience.